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Increase cases of measles

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Measles can spread to other people easily.

Patients who have an appointment to come into the practice should not attend if they have:

  • a fever and a rash; with
  • cold symptoms;
  • or a cough;
  • or red, sore eyes (conjunctivitis)

Please contact the surgery and one of our clinicians will call you back.

For more information on measles, please visit the NHS website.

Patient Participation Group (PPG)

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nhs

Patient Participation Group (PPG)

Your patient participation group needs you!

To make sure our services meet the needs of all, we invite
registered patients to join our Patient Participation Group.

How do I join?

Simply complete the online  PPG Joiner Form

The Patient Participation Group is
designed to:

  • Develop a partnership with patients.
  • Discover what a range of patients think about services and to establish their priorities.
  • Provide a platform to test and modify ideas and plans.
  • Select the headers below to find out more.
ppg-img1
3464148ce9854c466be47c641d5fb5fa

What is a PPG

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

  • Offer patient perspective on services provided by the practice
  • Contribute to the continuous improvement of services
  • Foster improved communication between the practice and its patients
  • Help patients to take more responsibility for their health
  • Provide practical support and help to implement change

How Do I Join ?

If you are interested in helping us to improve, simply complete the online PPG Joiner Form. You must be a registered member of this practice if you wish to join our PPG.

What is a PPG?

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

  • Offer patient perspective on services provided by the practice.
  • Contribute to the continuous improvement of services.
  • Foster improved communication between the practice and its patients.
  • Help patients to take more responsibility for their health.
  • Provide practical support and help to implement change.

PPG is not

  • A forum for complaints.
  • A doctor’s fan club.
  • A time-consuming activity for practice staff.

PPG’s work by

  • Building a relationship between the practice and its patients.
  • Building a relationship between different patients.
  • Breaking down the barriers between the practice and patients and between patients.
  • Sharing information.

A PPG should be

  • Self-organised and patient led
  • Confident in its ability to challenge the practice
  • Able to have an open dialogue with the practice

Advantages for the patients:

  • Patients learn how to become more responsible for their own health
  • Patients will have a better understanding about the practice and its staff
  • Patients will be consulted on arrangements in primary health care before decisions are made
  • Patients will have a forum to suggest positive ideas for change and voice concerns

Advantages for the practice:

  • The practice will be able to plan services jointly with patients
  • Get closer to the community for whom they care
  • Help patients with non-medical and social care issues
  • Get help from patients to meet targets and objectives
  • Have a forum to voice ideas and concerns

Meeting minutes

Current Priority Areas

Our Patient Representation Group has suggested / agreed the following 3 priority areas for our practice:

  1. Ease of getting appointments
  2. Improving the system for requesting repeat prescriptions
  3. Reducing the number of wasted appointments ie Did Not Attends (DNAs

PPG Minutes And Presentation

Thornton Road Surgery

Valley Park Surgery

PPG Report 2014 / 2015

PPG Report 2013 / 2014

PPG Report 2012 / 2014

Frequently Asked Questions

Q: Why are you asking people for their contact details
A: We want to talk to people about the surgery and how well we are doing to identify areas for improvement.

Q:  Will my doctor see this information?
A:
 No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.

Q: Will the questions you ask me be medical or personal?
A: General questions about the practice, how we are providing services and what we can do to improve them.

Q: Who else will be able to access my contact details?
A:  No one beyond the practice.

Q: How often will you contact me?
A: Not very often, 1-2 times a year

Q: What is a patient participation group?
A: It is a group of volunteer patients who are involved in shaping the services to patients.

Q: Do I have to take part in the group?
A: No, but if you change your mind, please let us know.

Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: We will ask you to let us know if you do not wish to receive further messages.

Q: Who do I contact if I have further questions?
A: Practice Manager

  • A forum for complaints.
  • A doctor’s fan club.
  • A time-consuming activity for practice staff.

If you are interested in helping us to improve, simply complete the online PPG Joiner Form. You must be a registered member of this practice if you wish to join our PPG.

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

  • Offer patient perspective on services provided by the practice.
  • Contribute to the continuous improvement of services.
  • Foster improved communication between the practice and its patients.
  • Help patients to take more responsibility for their health.
  • Provide practical support and help to implement change.
  • Building a relationship between the practice and its patients.
  • Building a relationship between different patients.
  • Breaking down the barriers between the practice and patients and between patients.
  • Sharing information.
  • Self-organised and patient led
  • Confident in its ability to challenge the practice
  • Able to have an open dialogue with the practice
  • Patients learn how to become more responsible for their own health
  • Patients will have a better understanding about the practice and its staff
  • Patients will be consulted on arrangements in primary health care before decisions are made
  • Patients will have a forum to suggest positive ideas for change and voice concerns
  • The practice will be able to plan services jointly with patients
  • Get closer to the community for whom they care
  • Help patients with non-medical and social care issues
  • Get help from patients to meet targets and objectives
  • Have a forum to voice ideas and concerns

Meeting minutes

Current Priority Areas

Our Patient Representation Group has suggested / agreed the following 3 priority areas for our practice:

  1. Ease of getting appointments
  2. Improving the system for requesting repeat prescriptions
  3. Reducing the number of wasted appointments ie Did Not Attends (DNAs

PPG Minutes And Presentation

Thornton Road Surgery

Valley Park Surgery

PPG Report 2014 / 2015

PPG Report 2013 / 2014

PPG Report 2012 / 2014

Q: Why are you asking people for their contact details
A: We want to talk to people about the surgery and how well we are doing to identify areas for improvement.

Q:  Will my doctor see this information?
A:
 No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.

Q: Will the questions you ask me be medical or personal?
A: General questions about the practice, how we are providing services and what we can do to improve them.

Q: Who else will be able to access my contact details?
A:  No one beyond the practice.

Q: How often will you contact me?
A: Not very often, 1-2 times a year

Q: What is a patient participation group?
A: It is a group of volunteer patients who are involved in shaping the services to patients.

Q: Do I have to take part in the group?
A: No, but if you change your mind, please let us know.

Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: We will ask you to let us know if you do not wish to receive further messages.

Q: Who do I contact if I have further questions?
A: Practice Manager

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Patient Participation Group (PPG) Patient Participation Group (PPG)