If you feel unsafe and need immediate help

• Go to your local A&E Department, where the psychiatric liaison team can help you (24 hours a day, 365 days of the year): Croydon University Hospital (formerly Mayday), 530 London Road, Croydon, CR78 7YE | 020 8401 3000

If you’re with a community mental health team (CMHT)

• During the day, contact your community mental health team (CMHT) first, and ask for your care coordinator or duty worker.

If you need less urgent help

• During opening hours, contact your GP
• Out of Hours GP service (Patient Care 24): 020 8401 3637
• Call the SLaM 24 hour information line: 0800 731 2864
• Call NHS 111 – 24 hour confidential helpline giving health advice: 111

Crisis: in distress – who to call and where to go

• Samaritans: Samaritans have heard many people’s stories and you can discuss anything with them in complete confidence. You don’t have to be suicidal to call for help. 24 hours a day, 365 days a year: 08457 909090
• Mind information line: 0300 123 3393
• SANEline: Confidential emotional support, practical help and information for people with mental health problems: 0845 767 8000
• Patient Care 24: Croydon, Merton and Sutton Out of Hours GP service (formerly Croydoc): 020 8401 3637 6.30 pm-8.30 am weekdays | 24 hrs weekends and Bank Holidays
• Edridge Road Community Health Centre (previously the Walk-in Centre). You don’t have to be registered at the Centre to see a doctor: 020 3040 0800. Impact House, 2 Edridge Road, Croydon, CR9 1PJ. 8 am-8 pm, 7 days a week, 365 days a year.
• Out of Hours Social Services: 020 8726 6000
• SLaM: 020 3228 6000 | slam.nhs.uk
• Croydon Pharmacy: 020 8668 5544. Mon-Sat: 7 am- 10 pm | Sun: 9 am – 8 pm. To find other local pharmacies visit NHS Choices and search Services Near You: http://www.nhs.uk/Pages/HomePage.aspx

Other helpful organisations

• Mind in Croydon: 26 Pampisford Road, Purley, Surrey, CR8 2NE. 020 8668 2210 |admin@mindincroydon.org.uk | mindincroydon.org.uk
• Hear Us: Offers support, events, newsletter and opportunities for involvement. 020 8681 6888 | hear-us.org
• Bethlem Chaplaincy: This multi-faith Spiritual and Pastoral Care service (SPC) aims to promote and safeguard the religious and spiritual lives of service users, carers and staff. 020 3228 4361 | 020 3228 1680 | www.slam.nhs.uk/our-services/hospital-care/chaplaincy
• Off the Record: Support for children and young people. 72 Queens Road, Croydon, Surrey, CR0 2PR | 020 8251 0251 |info@offtherecordcroydon.org
• Alcoholics Anonymous (AA): For help for problems with drinking see the website for details of local meetings. 0800 9177 650 | help@alcoholics-anonymous.org.uk | www.alcoholics-anonymous.org.uk
• Lantern Hall: Croydon Integrated Drug and Alcohol Service. 190 Church Road, CR0 1SE | 020 8604 7104
• National Drugs Helpline: also known as Talk to Frank. 0800 776600 (24 hours a day)
• Croydon Carers Centre: Offers advice, information and counselling to carers, including benefits and the welfare system. 12 Katharine St, Croydon CR0 1NX | 020 8680 8253 | enquiries@croydoncarers.org.uk
• No Panic helpline: 0800 138 8889 | www.nopanic.org.uk/about-us/
• Victim Support: 0845 450 3936 | vscroydon@vslondon.org | www.victimsupport.org.uk | Mon-Fri 8am-8pm | Sat 9am-5pm | Out of Hours: 0808 16 89 111
• Four in Ten: SLaM’s lesbian, gay, bisexual and trans (LGBT) Peer Support Group. 07711 376 258 |peterv@metrocentreonline.org

Patient Advice and Liaison Service (PALS)

PALS is here to listen and support you in whatever way they can to ensure your experience at SLaM is a positive one. If you are not happy about something at SLaM then PALS will try to help you. If you decide you want to make a formal complaint, PALS can advise you how to do this.

24hr information line: 0800 731 2864 | www.slam.nhs.uk/pals | pals@slam.nhs.uk

Travel

For the quickest way to plan your journey to a SLaM service try TfL’s journey planner. TfL 24hr travel information: 020 72222 1234 | www.tfl.gov.uk/journeyplanner