TRS: Good CQC Rating


AT Medics is a leading provider of primary healthcare services in London and recently achieved a “Good” Care Quality Commission (CQC) rating for Thornton Road Surgery.

A “Good” rating from CQC confirms that Thornton Road Surgery has a high standard in all of the CQC five inspection domains, which are Safe, Effective, Caring, Responsive and Well-led.

The following is a summary letter from the Chief Inspector of General Practice, Professor Steve Field:

We carried out an announced comprehensive inspection at on 27 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had taken several steps to improve their care for people with long term conditions such as medicines synchronization, increased support for patients with diabetes and a robust system of recalling these patients for health checks and medicine reviews.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice had a strong culture of learning and development, with a structured coaching programme in place.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
24/11/2016